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Store Policy

Because We Care

At Two Gems Jewelry, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

 

Our Shipping Policy

How We Do It

We ship everything USPS priority mail flat rate so that we can track your package straight to your home.  We use a padded envelope that will contain a box with your item to try to minimize any shipping damage.  We will usually ship it within 2 days of your purchase and it will usually gets to you in 1-3 days.  We will notify you once your item is shipped.  The price for shipping will be added to the invoice upon checkout.  You can ship up to 3 items for the same price.

 

Returns and Refunds

How It Works

We are happy to refund your purchase price if you are not 100% satisfied, as long as the item is returned in the same condition as when you purchased it and within 3 weeks of your purchase. However, because we are a small business, we ask that you pay for shipping back to us using a method that can be tracked.